Your MELA account
You are responsible for the accuracy of your account details and for keeping your sign-in credentials private. Let us know immediately if you believe your account has been used without your permission.
Terms and Conditions
These terms apply when you use MELA to order food or groceries, book a stay, send a parcel, pay a bill or browse property. By using MELA you agree to them.
Orders and bookings
Orders are accepted subject to merchant availability. Prices, delivery fees and estimated times are shown before you pay and may vary by area and time of day.
Payments
Payments are processed by our regulated payment partners using card or mobile money. Refunds for cancelled or undelivered orders are returned to the original payment method.
Delivery and tracking
Delivery times are estimates. MELA Express riders confirm collection and drop-off in the app, and you can share tracking with the person receiving a parcel.
Merchants, hosts and agents
Partners are responsible for the accuracy of their listings, the quality of their products and compliance with local law. MELA verifies partners before they go live and removes those who breach our standards.
Service availability
MELA services are currently available in Eswatini and South Africa. Markets marked as coming soon are planned expansions and are not yet accepting orders.
Questions about these terms? Contact us at feedback@mymelaapp.com