Information we collect
We collect the details you give us — your name, email, phone number, delivery addresses and order history — plus technical information such as device type and app version needed to run the service.
Privacy Policy
MELA is Africa's lifestyle super app. This policy explains what information we collect when you order, book or pay on MELA, how we use it and the choices you have.
How we use your information
Your information is used to process orders and bookings, route deliveries, take payments, provide customer support, prevent fraud and improve the MELA experience in your city.
When we share information
We share only what is needed to complete your order: your delivery address with the assigned rider, your order with the merchant, and payment details with our regulated payment processors. We never sell your personal information.
How we protect your data
Payments are handled by PCI-compliant processors, data is encrypted in transit and access to customer records is limited to staff who need it to support you.
Your choices and rights
You can review or update your account details at any time, ask for a copy of your data, or request deletion of your account and associated records.
Questions about privacy? Contact us at feedback@mymelaapp.com