Need Help? We're Here for You.
MELA is committed to delivering reliable support across Africa. Whether you’re a customer, merchant, property host, event organiser, or delivery partner, our team is here to ensure you have the best experience possible.
support@mymelaapp.com
The Support Process
01
Send Us an Email
Start by contacting our support team and providing details about your query or issue. To help us assist you faster, include your name, registered email address or phone number, order or booking reference (if applicable), and a brief description of the issue. support@mymelaapp.com
02
Case Review & Verification
Once we receive your request, our support team will review the information provided and verify the details. For account, payment, or security-related matters, additional verification may be required to protect your information and ensure secure support.
03
Investigation & Resolution
Our team will investigate the matter and work with the relevant department, merchant, property host, delivery partner, or payment provider where necessary. We aim to provide timely updates throughout the process until a resolution is reached. Order & Delivery Issues Payment & Refund Queries Booking & Property Support Account & Technical Assistance
04
Feedback & Follow-Up
Once your case has been resolved, we may follow up to ensure your issue was addressed satisfactorily. Your feedback helps us continuously improve the MELA experience for customers, merchants, drivers, and partners across Africa. ⭐ Service Feedback ⭐ Customer Satisfaction ⭐ Continuous Improvement
Account Deletion & Data Removal
At MELA, we believe you should have full control over your account and personal information. If you no longer wish to use the platform, you can permanently delete your account directly within the MELA App
How to Delete Your Account
- Open the MELA App
- Navigate to Profile
- Select Delete Account
- Enter your account password for verification
- Optionally provide a reason for leaving
- Tap Delete Account
- Confirm your request